Service
Look after what we supply
A service agreement is the set of services chosen for your site. Terms are written and agreed before you commit.
Service types
Six things we can do for you
Replacement
Replace old or hard-to-support equipment in steps, matching what is already in place.
Installation and commissioning
Checked, tested and recorded by trained people.
Training
Your team learns to run and look after the equipment safely.
Maintenance
Planned and emergency work, at the care level you choose.
Upgrades and retrofits
Bring older equipment up to date without a long stop.
Spares
The right parts, kept ready.
Maintenance care
Four levels of care
Priority
A phone line that is answered around the clock, with pre-agreed mobilisation.
Preventive
Condition data and a programme of checks, so faults are found early.
Performance
Spares, functional tests and thermal checks with trends over time.
Advanced
Continuous monitoring and asset optimisation.
Life cycle
Plan before equipment becomes hard to support
Active and classic
Fully supported. Keep a yearly status review.
Limited
Time to plan the move to newer equipment.
Obsolete
Support ends. Replacement should already be done.