Quality
ISO 9001 quality manual
This manual shows how we run quality, clause by clause, in plain words. It follows the clause order of ISO 9001 (quality management systems: requirements). It does not copy the standard. Buy the standard from the official store to read its exact text.
| Clause | Topic | How we do it | Records we keep |
|---|---|---|---|
| 4 | Context of the organisation | We write down who our customers and other interested parties are, what they expect, and the scope of our quality system. | Scope statement, list of interested parties, process map. |
| 5 | Leadership | The owner sets the quality policy, names who is responsible for each process, and reviews the system. | Signed quality policy, role and responsibility list. |
| 6 | Planning | We list risks and chances for each process, set measurable quality targets, and plan any change before we make it. | Risk register, quality targets, change requests. |
| 7 | Support | People are trained and their skills recorded. Equipment, measuring tools, documents and records are controlled and kept current. | Training records, calibration list, document list with versions. |
| 8 | Operation | From request to quote, order, payment, delivery and after-sales, each step has a written rule, a check and a record. Suppliers are chosen, rated and reviewed. Anything that fails a check is held back and fixed. | Order and quote records, supplier ratings, inspection records, non-conformance log. |
| 9 | Performance evaluation | We track quote speed, on-time delivery, complaints and checks. We run internal audits and a management review. | Monthly figures, audit reports, management review notes. |
| 10 | Improvement | Each problem gets a cause and a corrective action that is checked later. We keep improving the rules themselves. | Corrective action log, improvement list. |
Quality policy (draft)
We promise to quote quickly, deliver what we confirmed, tell customers the truth about delays, and fix every problem at its cause.
Procedures
Our written procedures carry numbers so each record can be traced to its rule.
| Procedure | What it covers | Record kept |
|---|---|---|
| SOP-01 | Order to delivery: dropdown order, instant acknowledgement, quote, accept, payment confirmed, then delivery. | Order record with every status change and time. |
| SOP-02 | Quote within 30 minutes: standard price lists, or a supplier asked in tier order for non-standard items. | Quote time against the agreed time. |
| SOP-05 | Backup and archive: every 10 closed orders are sealed as one fingerprinted batch, copied to a read-only backup folder, and checked later. | Batch fingerprint and chain check. |
Every important change is made by one person and checked by another. Release and archive steps are written to a hash-chained log, so any later change to the log is detected.
What happens next
- An accredited auditor reviews this draft and tells us the gaps.
- We close the gaps and seal version 1.
- A certification body audits us. We list a certificate here only after it is awarded.