Partner journey
Partner journey
Eight stages, from the first conversation to service of installed assets, and back again.
Your journey with us, in eight stages
For HDI printed-circuit-board and semiconductor factory partners.
Guided discovery
“Show me, step by step, the solutions that fit my needs and scenario”
Guided discovery of offers by need and scenario.
What you receive
- Interest record
- Suggested offers
- Suggested learning
Learning
“Let me explore my own learning paths shaped to my business”
Personal learning path per offer and role.
What you receive
- Learning path
- Unit completion records
- Credential when earned
Open: Course and credential engine (every item carries a course)
Ideas board
“Let me comment on what I would like to see and shape what is built”
Partners suggest, vote and shape new offers and improvements.
What you receive
- Idea record
- Score
- Decision with reason
Open: Idea register feeding the work queue and the catalogue
Project
“Let me sketch my site or plant from a predefined solution relevant to my scenario”
Start a project from a predefined package and configure it.
What you receive
- Project sketch
- Configured scope
- Risk review record (see risk-review rules)
People
“Let me learn, design and configure my project with other people in the network”
Collaborate with peers, experts and delivery partners.
What you receive
- Team and role bindings
- Expert introductions
- Shared workspace
Open: Talent network, skills directory, communities of practice
Marketplace
“Let me buy my solution through a strong channel and see my orders without printing lists”
Order through channels with group-secured payment.
What you receive
- Order list
- Payment record
- Delivery plan
Open: Commerce and channel ecosystem; pay-as-you-go and subscription services
Plant
“When my plant or building is ready, let me see asset status, check warranty, scan a device and get its manuals and spares”
Commissioned asset record, warranty and documentation.
What you receive
- Asset register entry
- Warranty record
- Manuals and spares list
Service
“Show asset status in real time, predict maintenance, alert me to anomalies and let me schedule service”
Live asset health, predictive maintenance and scheduled service.
What you receive
- Health score
- Alerts
- Service bookings
- Experience report back to the knowledge platform
Open: Lifecycle service family (ACT-SVC-*), condition monitoring, knowledge platform
How it works for you
- Self-service first: the partner can move through each stage without waiting for a person
- Every hand-off writes a log line (who, what, when, evidence, approver)
- A partner can enter at any stage and can return to an earlier stage
- Nothing is claimed that a partner has not evidenced (partner-first rule)
After Service the journey returns to Digital Talks, so each new need starts where the last one finished. You can join at any stage and go back to an earlier one.